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Your account details, wallet activity and payment records — including transactions made through DANA and OVO — are held under this policy. We've written it clearly so you know exactly what we collect, why we keep it and what you can do about it.
This policy applies to every piece of data helo303 collects when you access the lobby, create or use your account, connect a payment method, or reach out to our support team. Data we collect includes account identifiers such as your registered email and username, device and session signals used to keep your account secure across mobile and desktop, and payment context such as which e-wallet method you selected — DANA, OVO or GoPay — without storing the full wallet credentials ourselves. We hold this data to operate your account correctly, process wallet top-ups and withdrawals, respond to support requests and meet record-keeping obligations that apply where local law requires it. We do not sell your personal data to third parties, and we do not use it to serve advertising outside our own platform. Retention periods follow the minimum required to resolve disputes, respond to regulatory enquiries and maintain transaction records. Where a data point is no longer needed for any of those purposes, we delete or anonymise it. Access to your stored data is restricted to staff roles that need it to operate or support your account, and all connections between your device and our platform are encrypted in transit. Availability of certain account features depends on local law and eligible regions.
Different parts of your experience on helo303 sit inside or outside the boundary of this policy. Understanding that boundary helps you know who to contact when something concerns your data.
Everything tied to your login — email, session tokens, device fingerprints and authentication events — falls fully inside this policy. We use that data only to verify it is you accessing the account, not to profile browsing behaviour outside the platform.
Top-up and withdrawal records processed through DANA, OVO or GoPay are covered here. We retain transaction identifiers and timestamps to resolve disputes and meet applicable record-keeping rules. Full wallet credentials are handled by the payment provider, not stored by us.
Titles from our catalog — including sessions on slots and live tables — generate gameplay logs used to display your history in the account dashboard. These logs are covered by this policy and are not shared with studios such as Pragmatic Play or CQ9 for marketing purposes.
Links or redirects that take you away from helo303 are outside our policy boundary. Payment providers, app stores and any external site operate under their own privacy terms. We recommend reading those before sharing your data with them.
You have several concrete options available to you regarding the data we hold on your account. First, you can request a summary of the personal data tied to your account by contacting our support team through the channels listed on this page — we will respond within the timeframe required by applicable local rules. If any detail in your account record is incorrect — your registered name, email address or contact number — you can update most of it directly through the account settings page after login. For fields locked for security reasons, raise a correction request with support and include the accurate detail you want reflected. If you believe data is being held longer than necessary or used in a way inconsistent with this policy, you can raise a formal question in writing. We will acknowledge it and provide a substantive response. You may also request account closure, which triggers a deletion review against our minimum retention obligations — we will confirm what can be removed immediately and what must be retained under applicable law before proceeding.
Log into your account dashboard to see transaction history, session logs and the payment methods you have connected. For a full export of stored personal data, submit a written request to our support team.
Most profile fields — email, display name, contact number — are editable directly in account settings after login. For locked security fields, contact support with the correct information and we will update it after verifying your identity.
If something in this policy is unclear or you believe your data is being handled incorrectly, write to us through the support contact listed below. We will respond with a clear explanation and, where needed, a remediation step.
Submit a closure request through support. We will confirm which data can be deleted immediately and which must be retained under local legal obligations before completing the process.
For any question about your data, a correction request or a formal privacy enquiry, reach our team through the channels below. Have your registered account email ready to help us locate your record quickly.
Open the chat widget on helo303 while logged in. State that your query concerns your account data or privacy policy and our team will route it to the right person.
Send a written request to our support address listed in the contact section of your account dashboard. Written requests are useful for correction requests or formal data enquiries where you need a documented response.
Your account dashboard after login shows transaction history, active payment methods and session records. Check there first — many data questions can be answered without contacting support.
We keep your data secure through a combination of technical controls and access policies that apply across the platform.
Account and transaction records are kept only as long as needed to operate your account and meet applicable legal obligations. Once a record passes its retention window with no active dispute or regulatory hold, we delete or anonymise it. You can ask what retention period applies to your data through the support channels listed on this page.
We use session cookies to keep you logged in across pages and to detect unusual access patterns that could indicate account compromise. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings, though disabling session cookies will affect your ability to stay logged in.
Connections between your device and helo303 are encrypted in transit. Access to your stored account data within our systems is restricted by role — only staff directly responsible for account operations or support can view identifiable records. Any internal access is logged for audit purposes.
To update data we hold, start with the account settings page after login for editable fields. For locked fields or a formal correction, contact support in writing with your registered email and the change you need. We confirm receipt and complete verified corrections within the timeframe required by applicable local rules.
These are the questions we hear most from account holders about how their data is used on helo303.
We collect your registered email address, chosen username and the device and session signals generated when you log in. When you connect a payment method such as DANA or OVO, we record the method type and transaction identifiers — not your full wallet credentials, which stay with the payment provider.
Yes. Your account dashboard after login shows transaction history, connected payment methods and session records. For a full summary of stored personal data beyond what the dashboard displays, submit a written request through support with your registered email address and we will compile and send it.
Most fields — email, display name, contact number — are editable directly in account settings after login. For fields locked for security reasons, contact our support team in writing, provide the correct detail and your registered email, and we will verify your identity before making the change.
No. Studios that supply game content to our lobby — including Pragmatic Play, CQ9, Spadegaming, Habanero and Joker — receive only the technical signals needed to run the game session. They do not receive your personal account details, payment records or contact information.
Some records must be kept for a minimum period under applicable local law even after account closure — typically transaction records and identity verification data used to meet legal obligations. We will tell you exactly what is retained and for how long when you submit a closure request through support.
Reach our support team through the live chat on helo303 or by sending a written request to the email address shown in your account dashboard. Describe the concern clearly and include your registered email. We will acknowledge the query and provide a substantive written response.